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About Le Dindon
In 2003, Le Dindon was brought to life in the small town of Voiron, France - during a time when
e-commerce was still a new concept. Ever since its conception we've been a small family business
with small town values that we bring to our modest website. Here you're not just another customer -
your a part of the Le Dindon family. |
We'd like to highlight a few points about our site :
1. Unique and quality products : a real selection, made with love
2. Reasonable prices: if you see a product cheaper somewhere else, we change our price
3. Complete and reliable information - including a bit of humor
4. Ultra-fast shipping
5. Quick and individual answers to each email - we know our products and our customers!
6. A real customer service and a suitable solution for each problem
We strive for impeccable customer service and want to give you a sense of having an actual human behind your computer screen. We're not the type of company to hide behind a paid number or leave you hanging without the proper information.
An Internet site with a corner-shop feel, it's possible!!!
Today the Internet is full of "super-discount sites" that try to give you the lowest prices.
While they propose attractive prices, there's no miracle : having the lowest prices usually equals awful customer
service (particularly after sales).
We're really upset with the way commerce seems to be heading (both on the Internet and in general), it seems like
the world of sales turns around 2 ideas : low prices (meaning detestable customer service) and plenty of advertising
(basically buying your clients because there is no time to create a better service by slowly growing and adjusting
to meet the needs of your customers).
Since the beginning, Le Dindon has grown slowly mostly through word of mouth and natural SEO. We refuse
to advertise in any form. Our 100,000 customers (very happy, of course) are proof enough that we can exist without imposing our
image in every public space available.
What about logistics?
Like most Internet sites that have been around for a long time, we started our business from our garage. In 2007 the number of orders became too much
for us to handle alone and we decided to work with the association AFIPH/Act'Isère. They employ people who are mentally handicapped to work
and integrate themselves in the workforce.
For the last 10 years these workers (along with their monitors) have handled the tasks of receiving and stocking our merchandise, as well as preparing
and sending out all your orders. They work very well and errors are extremely rare. If you ever have a problem with your order, please don't get upset,
our workers are only human. Let us know and we will find a solution to your problem quickly.
We are proud to help, in our own way, with integrating these wonderful people into our society. Through their work, they are not only productive,
but build confidence in themselves, and increase their self-esteem. It is a win-win situation any way you look at it for all parties involved.
--- Check out the AFIPH website
It's so good to shop on a little e-commerce website!
--- Read our legal information and conditions of sales