Terms and conditions of sale
1. Company Information
2. Conditions of sale agreement
4. Order validation
7. Delivery and reception of the parcel
9. Retention of title
These terms and conditions of sale constitute a legally binding contract between
a customer ("you") and the site ledindon.com ("us").
Article 1 : Company Information
29 avenue Honoré Serres
31000 Toulouse - France
SARL au capital de 34.000 € - RCS Toulouse 507 700 755
N° TVA Intracommunautaire : FR32507700755
Phone: +33 950 960 945 (Monday-Friday, 9am-6pm)
Le Dindon - AFIPH
386 route de Grenoble
38500 La Buisse - France
Servers: OVH (2 rue Kellermann 59100 Roubaix, France) - www.ovh.com
"Le Dindon" is a trademark of Le Dindon SARL.
Article 2 : Conditions of sale agreement
Completion and validation of the order form
implies that you have read and understood the
terms and conditions of sale and accept them.
We reserve the right to modify or
change at any time the current conditions of sale.
Modification of the conditions of sale will affect
all orders after the date of modification.
Article 3 : Products
Sale of products is based on our available stock
or subject to supplier availability.
You will be allowed to buy only products
that are currently in stock. However, if products are unavailable
(out of stock temporarily or permanently), we will notify you by email as soon
as possible and allow you to either wait, cancel or change your order.
All photographs and product text are not
included within the scope of this contract. If errors occur, no liability
may be incurred.
Article 4 : Order validation
The automatic registration systems are considered
proof of your order. The order becomes definitive after the validation of the payment :
approval of your online payment, or reception of your check, reception of the
bank transfer on our bank account. Then it cannot be changed or reimbursed.
when making orders incur liability : in case of error in the name or address
of the customer/recipient, we cannot be held responsible for the any inablility
to deliver items.
Article 5 : Price
Prices are given in euros, including tax and
excluding shipping costs. We reserve the right to change prices at any
time, but are committed to selling products at the price displayed when
The price listed in the order confirmation
is the final price, this includes all taxes and shipping costs.
Shipping costs depend on the delivery method chosen by the customer.
For overseas orders (outside continental
France), any local tax or customs duties applied, they would be due
by the customer.
Article 6 : Payment
The final price to be paid is stated in the order confirmation.
Payment must be made on the date of order, either
by credit card, check or bank transfer.
Online credit card payment :
We accept the following credit cards : CB, Eurocard, Visa or Mastercard.
Secure online payment is provided by the bank Caisse d'Epargne.
It is completely safe and uses SSL (Secure Socket Layer). All information
transmitted is protected and encrypted by their software. We never have
access to your credit card information, only the bank
Caisse d'Epargne has access to that information.
Only after validation of payment from the bank will we accept the order.
Acceptance or rejection (if payment is not verified) will be confirmed
to the customer via email.
Check or bank transfer payment :
We accept payment by check (in euros) only from banks located in France.
They must be sent along with your order number to the address indicated
on the given order confirmation. Any order is not verified until the
check has been cashed by our bank, or the bank transfered been received.
We reserve the right to refuse any order from problematic customers.
Article 7 : Delivery and reception of the parcel
Delivery is made to the address provided when ordering.
Changes cannot be made after order confirmation.
We are committed to prepare and ship packages within
two business days after validation of your order : confirmation of credit card
payment, receipt of check or bank transfer.
The customers can select their method of delivery,
depending on the destination of the package. For more information on delivery times, please visit "delivery" page.
In all cases any risks to delivery are taken by
the customer from the date its package has left our facilities.
Delivery in France that exceeds the delivery date given by more than 7 days
(keeping in mind shipping and delivery times) the purchaser can request a cancellation of sale by
registered letter, except in cases beyond our control (extreme weather, protests, etc),
and provided that the delivery is not made before the receipt of the letter.
Upon receipt of the package, you must
check the content, and contact us if any problem occurs (damaged package or
content not in line with what has been ordered). We will then give you
instructions. Replacement of the product or a credit for your next order
(limited to the price of the product) will be issued.
Orders returned to us for incorrect or incomplete address, or unclaimed after a deposit in a pick-up point, will be
re-invoiced their shipping cost, and will in no case be refunded. If you disagree with the incorrect address assessment,
you must send us proof of address that is identical to the one entered when you placed your order.
We will then reship the package for free.
Article 8 : Returns
You have 14 days from the date of delivery
to return any items that do not suit your expectations, and request an exchange
or refund without penalty. The shipping and return costs, and customs charges
are solely your responsibility.
When sending a return, first send an email to firstname.lastname@example.org explaining
why the item is being returned. Then mail
the item back in its original packaging to our warehouse :
Le Dindon - AFIPH
386 route de Grenoble
38500 La Buisse - France
According to Article L121-20-2 of the French "Code de la Consommation", we reserve
the right not to accept certain returns based on deterioration or expiration.
This is particularly true regarding objects such as the Ecospheres and
puzzles whose packaging has been opened. If in doubt regarding the return
of any items, please do not hesitate to contact us.
After 7 days, product returns will be accepted upon request, and you will receive
a voucher for the value of the returned product.
Article 9 : Retention of title
All delivered goods remain
our property until full payment is received. This reservation of
property does not prevent the transfer of risks that are solely your
responsibility in accordance with Article 7.
Article 10 : Guarantees
The customer benefits from the legal
provisions concerning guarantees against hidden defects. Excluded from
this warranty are the inappropriate use and storage of items.
Article 11 : Responsibilities
We are committed to provide a
professional, timely service to our customers. However, due to
unforeseeable circumstances such as/without limitation to : natural
disasters, strikes, fires, floods, failure or breakdown of equipment,
transportation, communication, or customer's actions, we will not
be held accountable/liable for breach of contract.
All products conform to French legislation.
We disclaim any liability in the event that the delivered products do
not comply with the laws of the country of delivery. As well as any
delay due to supplier issues.
We are not liable for delivery delays.
We can in no case be liable for
any damages arising from misuse of any products sold : ingestion,
inhalation, combustion or application on clothes. We draw your
attention to the fact that most of our products are intended for
adults and are not suitable for children.
Our liability shall in any event be
limited to the amount of items ordered.
Any and all information provided will be held in the strictest confidentiality. Only essential
information required for processing, delivery and billing of orders is requested.
You data will never be sold or transmitted to another company.
You have the right to access, rectify and delete any data concerning you.
To do so make a request via email to : email@example.com
Cookies are neccesary for the use of an e-commerce website. But we only use them for basic needs : cart, account, display of products, anonymous statistics (with Google Analytics).
You can disable and delete cookies easily in your browser's settings.
Article 14 : Jurisdiction
This contract is subject to French Law. We will try and help you with any complaint.
However if you raise any legal issue against us, they would fall under the exclusive
jurisdiction of the French Court System.
You can also try to find a solution by contacting the European Online Dispute Resolution Platform