PREPARATION

Most of the time, we'll prepare and send your package within 24 hours.

DELIVERY

For the shipping costs and times, please see the table below:

Destination	Type	Amount	Service	Cost	Time *	Information
France (metropol)		< 20 €	Tracked mail	5 €	2 days	- Not suitable for big items - No guaranteed delivery time
		< 100 €	Colissimo	6.5 €	48h guaranteed	- Delivery within 48h - Coverage for loss or damage
		> 100 €	Colissimo Expert	6.5 €	48h guaranteed	- Delivery within 48h - Signature - Coverage for loss or damage
		All	TNT Express	15 €	24h guaranteed	- Tracking - Signature - Coverage for loss or damage - Delivery on Saturdays - No delivery in Corsica and islands
Rest of the world		< 20 €	Letter	Depends on destination and weight Click here	Several days to several weeks
		All	Colissimo International	Depends on destination and weight Click here	4 to 15 days	- Quick delivery - Signature - Coverage for loss or damage

* (after dispatch)

RECOMMENDATION

Don't wait until the last minute to order, because the delivery can be a little longer than expected (especially before Christmas).

FAQ

How to track my parcel ?
When your order has been dispatched, we will send you an email with the tracking number.
Please do not hesitate to write us if you have any questions.

My Tracking Number is not available.
The tracking number for packages are generally available via the Internet the same evening or next morning after the order is made. It depends on when the package has been scanned.

I did not receive my order on time.
Make sure you received a confirmation email for your order. If you have, check the tracking number of the package that can be found on the invoice. There are several reasons you may not have received your package :
- In your absence, the package was deposited at the local post office and the delivery man may have forgotten to leave a note in your mailbox.
- The package might have been delivered to your neighbour (see question below).
- The delivery is running late. Although rare, weather conditions and mass packages over the holidays (especially Christmas) can cause delays and back-ups at the post office.

The tracking number indicates that the package has been delivered, but I haven't received it.
It's possible that the package was left with a neighbor or the concierge of your building. Find and ask them as quickly as possible. If you still have problems locating your package, go to your local post office with the tracking number of the package. It's possible that the package is there and if not, ask for a copy of the delivery sheet to obtain the maximum amount of information. If none of these scenarios results in you finding your missing package - contact us and we will try and find out what happened.